Support

Find answers to common questions, troubleshoot issues, or get in touch.

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Frequently Asked Questions

Is HoneyDo Tracker free? ▼
Yes — the free plan includes 1 home, 15 assets, 5 documents per home, Emergency Mode, weather alerts, recall alerts, streaks, and more. No credit card required.
How do maintenance schedules work? ▼
After adding your home, we generate seasonal tasks based on your home type, age, and climate zone. Premium users get the full 40+ task schedule with auto-reminders.
Can I cancel anytime? ▼
Yes. Go to Settings → Billing, cancel your plan, and keep access until the end of your billing period.
Is my data private? ▼
Yes. We never sell or share your home data.
What is the Health Score? ▼
A 0-100 composite score based on overdue tasks, asset age, and maintenance compliance. See the Health Score guide for details.
How does Emergency Mode work? ▼
Select the room, symptom, and severity. We walk you through likely causes with DIY steps and cost estimates. No AI — real inspector data.
What are recall alerts? ▼
We check the CPSC database daily against your registered appliances. Free on all plans.

Still need help?

Can’t find what you need? Send us a message and we’ll get back to you within 24 hours.

We typically respond within 24 hours.